Response to Your Comments and Questions Regarding Changes to Radio Farda's Website

In the week following the new changes to Radio Farda's website, we received diverse comments from Radio Farda users, including those who shared their thoughts under the post related to these changes. While a portion of users expressed dissatisfaction with the new changes, others praised them for making the website lighter and faster. However, some of your comments pointed out various minor and major issues observed on the new site. Some of these issues stem from challenges encountered during the change in the website's programming model, and the technical team is aware and working on solutions. Conversely, some issues had escaped the attention of our programming team, and your feedback has highlighted them, prompting us to address them. In this article, we will address some of the most frequently asked questions regarding the new changes to the website and share our responses with you: Problems with the audio section You have written to us that you cannot find Radio Farda's live broadcast or are experiencing issues with its execution. In the new design, at the top of each page of Radio Farda's website, there are two links for radio and television to access Radio Farda's audio and video sections. In the radio menu, in addition to accessing the live broadcast and reviewing upcoming programs, links to radio magazines, programs, and the program schedule (or 'select and listen') are available. However, the most significant issue you faced, which was also mentioned in the comments, is that in the current version, the live broadcast does not start automatically, and after being directed to the live broadcast page, you need to touch or click the play button again. This problem has been shared with us by various Radio Farda users, including through comments, and our technical team has promised to resolve this issue in the coming days. Some users also experienced issues using audio features through different browsers; for example, one or two Radio Farda users wrote to us that they use the Opera Mini browser to access the site and have encountered problems using our audio features with this browser. A couple of users also mentioned their difficulties in listening to Radio Farda through Windows phones. We have raised these issues generally with the technical department, and they are working on evaluating the implementation of audio sections across different systems and fixing the problems. Nonetheless, if you are experiencing issues listening to Radio Farda, please write to us in detail about which browser and operating system you are using to access Radio Farda and its audio sections so we can focus on that issue and resolve it more quickly. Some users also have problems downloading radio programs and wish for the option to download programs in suitable quality for low bandwidth, as was available in the past. This issue is also a priority for our technical team, and we hope to have the option to download programs in various qualities in the near future. Comment insertion and display The method of inserting and displaying comments has changed, and users who share their views with other Radio Farda audiences through this method have expressed dissatisfaction with some of these changes. You had requested an increase in the number of comments displayed at first glance under the post. Immediately after this request, we changed the number of comments displayed at first glance to five, and by touching or clicking on more comments, additional comments will be displayed. However, some users preferred that, like the previous design, ten comments be displayed on one page, and users could select the next page to see the next ten comments. This suggestion does not align with our current design logic, which is intended to be uniform for tablets, smartphones, and desktop computers. Another suggestion that emerged among your comments regarding comments was the need for notification about the submission and approval of comments. In this regard, based on your feedback, we have asked the technical team to prioritize two changes: one is to provide a notification upon the successful submission of a comment, informing you that your comment has been placed in the system. The second is to allow you to register your email to be notified when your comment has been approved on the website and potentially who directly responded to your comment. Another option we have asked the technical team to consider for the website is to notify you via email if, for any reason, your comment could not be published, provided you registered a valid email address during the comment submission process. In the new version of Radio Farda's site, users can also directly respond to other users' comments and can post their opinion about a comment directly under that comment. Users will also have the ability to give positive or negative ratings to other users' comments. The buttons for this are currently visible under the comments, but the technical team needs some time to activate this feature. Some users have also requested to be able to change the display method of comments as before, choosing whether comments should be displayed in chronological order from first to last or, as per the current logic, with the latest comments displayed first. The technical team also needs time to address this issue, and I hope this feature will return to the website soon. Another recurring topic in your comments regarding comments was the ability to enter Persian comments using a virtual keyboard, which existed in the previous design but has been temporarily omitted in the new design due to programming issues. This issue is also a priority for the technical team, and we will soon restore the use of the virtual keyboard on the website. Users have also shared points regarding the design of the comments section, including font size and the size of the comment input box, which have been forwarded to the technical department for resolution. Design-related issues Some users have mentioned that they were accustomed to the previous design and find the new design somewhat unfamiliar; however, gradually, as several days have passed since the unveiling of the new design, more users have expressed satisfaction with the new design. Among the diverse comments we have received so far, while some users have described it as boring, unfamiliar, and overly white, others have praised it for its simplicity and speed of page loading. In this regard, we will certainly utilize your feedback to ensure that content delivery within the framework of the new design meets users' satisfaction. At the same time, for reasons such as greater speed and security, browsers like Firefox and Google Chrome may be better for browsing our website, and for this reason, the technical team may not have focused as much on the smoothness of the site in other browsers. Therefore, if you encounter any issues using the website, please specifically write to us about which browser and operating system you are using so we can accurately identify and resolve that issue. For example, one user wrote to us that it would be better to place the scroll bar on the right side of the page to facilitate browsing for Persian-speaking users who read from right to left. If you are using Windows, this issue does not exist in Chrome and Firefox browsers, although it has been observed in Internet Explorer and reported to the technical team. If you have similar issues with other browsers and operating systems, please write to us so we can work on resolving them. Some users have written that the font sizes, especially in the headlines, are large and should be reconsidered. Others have complained about the large size of images in news texts. Some users have compared the design of the homepage with our old design and requested larger main headlines, while others have welcomed changes to the main news section and the increase in font sizes. All these matters are under review so that we can improve the design in the near future and satisfy a larger portion of users. One point that attracted considerable attention from users was the removal of the print icon from news pages. Although it is currently possible to access a printed version of the pages using the simultaneous pressing of the 'control and P' keys, the technical team will resolve this issue within a week or two and provide you with a print icon for easier access to a simple printed version. Some users' issues with the new design also include delays or problems with loading images when using VPNs, which have also been forwarded to the technical team for resolution. ***These are some of the main criticisms and suggestions we have received from you in recent days. We are carefully reviewing these topics and will strive to address the problems and consider your suggestions to enhance the website's usability. We have also received some suggestions for improving the website's content, which we will share with the website's editorial team, and we hope you will continue to accompany us with your feedback. In this context, new changes to Radio Farda's website 1 Trump: I hope there is no need for further action regarding Iran; they kill people indiscriminately 2 The shadow of war over Tehran; 'Trump is seeking decisive military options against Iran' 3 Trump emphasizes 'stopping executions in Iran': we do not know what will happen in the future 4 Trump says if the Islamic Republic assassinates him, 'it will be wiped off the face of the earth' 5 The last representative of Mossad in Tehran passes away amid the Iran crisis 6 Senior US official: Trump's government is closely following the case of Reza Valizadeh