Signs Indicating 'No Returns on Sold Goods' to Be Removed

Mahmoud Noavi, the Deputy Minister of Industry, Mine and Trade of Iran, has stated that signs indicating 'No returns on sold goods' will be removed from stores. According to a report from the Tasnim news agency on March 8, Noavi announced this news during the third ceremony honoring top units supporting consumer rights in Tehran province, stating that necessary instructions have been given to inspectors regarding this matter. He mentioned that these signs will be taken down in the coming year and during the remaining days until the end of the year, and all shops are required to provide after-sales services to buyers. This official added that displaying such a phrase and installing these signs in shops implies that the seller or producer lacks confidence in the goods sold. In another part of his remarks regarding signs stating 'No exchanges on sold goods' displayed at some stores, he said this is a 'denial that has become an accepted norm.' Noavi further stated that the proposal of such a topic by some sellers is 'denial, and the Quran says to take back, but unfortunately, this issue has become a social norm.' In Iran, based on an unwritten agreement, some sellers install small signs with phrases like 'No returns on sold goods' and 'No exchanges on sold goods.' Many of these signs and handwritten notes are installed in clothing stores, and sellers refuse to take back or exchange the goods sold. This unwritten and verbal contract is a remnant of traditional trading in various markets in Iran, which is still seen in some stores. With the expansion of e-commerce and online shopping sites in Iran, after-sales services and guarantees, as well as the return of sold goods, have also undergone transformation. Modern and online stores in Iran, if they refuse to take back or exchange sold goods, will be quickly removed from the market and will yield the field to their competitors.